The family that finds you at 2 a.m. gets an answer, not silence. What they tell you once becomes the record — never typed twice. Your team runs on your home's own knowledge, and you finally see what your families are asking for: a pulse on your market that stays yours.
Hours saved is a modeled estimate from time-per-task benchmarks, not a measured figure.
From the first message to the anniversary a year later — Grace answers the families you'd otherwise lose, and keeps the relationship long after.
The agent catches the family a phone can't reach — 2 a.m., in Spanish, from your own published services. It never invents: when it doesn't know, it says so and gives your number.
Every conversation becomes a relationship you keep. A family tells their story once — the details flow into the record, never typed twice — and a year later, the anniversary is drafted in your voice for you to send.
Your staff runs on your home's own knowledge — the price list, the SOPs, the binder — and every new hire is trained from your own documents, role by role.
A pulse on the families finding you — which services they ask for, what they most want to know. Aggregate, per home, and yours. No family is ever identified.
The words families remember — obituaries, eulogies, letters, guidance — written with warmth and real detail, never canned. Write them yourself, or send a private link and let the family write alongside Grace.
A complete, publishable obituary in seconds — specific and human, never "beloved" and "passed peacefully."
Guide a family through telling their story, step by step — or send them a private link to write it themselves.
Confirmations, thank-yous, condolences, and death notices in three formats — drafted in exactly the right tone.
A plain-English guide sent at the first meeting — what to expect, what's needed, what's normal. Far fewer anxious calls.
Compassionate, situation-specific guidance and local support, ready to share with any family.
Turn it on for a family and the year is scheduled: check-ins at 3 days, 1 week, 1 month, and on to the anniversary — each written fresh, and always yours to pause. When a family asks for space, one switch stops everything.
Roughly 900 hours a year, per location — a modeled estimate — returned to the work only your team can do: being present with families.
One case per family. Enter the details once and every tool fills itself in — never re-type a name.
A complete, tailored checklist for every arrangement — venue, music, clergy, flowers, nothing forgotten.
Welcome notes suggested at the right moment, service reminders and follow-ups sent on schedule — and every message editable in your voice before it goes.
A funeral-services expert on call — ask anything, draft anything, any time of the day or night.
When a shopper plans ahead on your website, Grace captures what they told you — the service they're considering, the budget, who they're planning for — into a prospect record your director verifies. The family tells their story once; nothing is entered twice.
Families search for a funeral home at the worst moments of their lives — often in the middle of the night. Grace puts a calm, knowledgeable agent on your website that answers their questions, captures their details, and notifies you right away. Every word is in your funeral home's voice.
Services, pricing, timelines, veterans' benefits — all in your voice.
Name and number collected — you're notified the moment a family engages.
Works on Squarespace, WordPress, Wix, or any site. No developer needed.
Every pre-need conversation your website has becomes a quiet read on your own market — which services families raise while planning ahead, and what they most want to know. It's the intelligence a phone call never leaves behind, and it never leaves your account.
How many families asked about cremation, burial, or a memorial while planning ahead — drawn from real conversations, with the number of conversations always shown beside every count.
The questions families ask again and again — so your website, your pricing page, and your staff can answer them before they're asked.
Aggregate and per home — never a name, never a phone number, never sent anywhere. A read on your market, not a profile of any family.
A funeral director's work is the most human work there is. But too much of the day goes to everything around it — the retyping, the scheduling, the same details entered five times. Grace takes the machine-work, so your people can do the human work. Every draft is reviewed by your staff. Every decision stays with your team. Nothing reaches a family without a person choosing it.
The website agent sets no cookies and no persistent identifiers unless you ask it to remember you. A family's conversation is not used to profile or follow them.
One switch stops every message Grace would send a family — scheduled or manual, all of it.
Service details come only from what your home has published. Answers about your home come from your own knowledge base. When Grace doesn't know, it says so and gives your phone number.
Families see your funeral home's assistant, in your voice. Grace's name never appears in front of a family.
This is what the last few weeks added.
Your binder, finally answerable. Upload the price list, the SOPs, the procedures your home already has, and your staff get answers grounded in those exact documents — never an internet guess. Internal only: your house knowledge is never visible to families.
New-hire onboarding built from your own documents. Grace proposes the path, you approve it, and your new hire studies the real thing — your procedures, word for word — with their questions captured so your documentation keeps getting better.
When a family asks the website agent "when is the visitation?", it answers from your published service announcements — and only those. If you haven't published it, Grace won't say it. Unpublish it, and Grace stops saying it. No invented times, ever.
A personalized "what to do now" checklist you print and hand the family: accounts, benefits, paperwork, each contact verified. Practical information in plain English, in your house voice.
Paste any public review and Grace drafts a reply in your voice — the hard ones first. You edit it, you post it. Grace never posts for you, and never discusses who your home has served.
Around the anniversary, Grace drafts a brief personal remembrance in your voice. You read it, edit it, and decide whether it sends. Nothing reaches a family without your say.
Families who write to the website agent in Spanish are answered in Spanish, in the same calm voice.
We ship every week. Ask us what's next — we'd rather show you than post it.
Staffing is the hardest part of this business. Grace connects funeral homes to share staff with each other — plus an AI hiring kit that does the heavy lifting.
Share and cover staff across the Grace network of funeral homes. Post a shift, browse available staff, message directly.
A complete, legally-clean posting in minutes — with a built-in EEOC scanner that flags risky language first.
Paste your current posting and get an instant A–F grade across six dimensions — with fixes.
Structured, legally safe interview guides generated by role — printable with note space — plus a checker that flags risky questions in the ones you already use. Structured scorecards capture feedback on a consistent scale.
Drop a résumé; Grace reads it, scores it, and builds the candidate card. Drag through your hiring stages.
Generate personalized emails to mortuary-science programs and track every follow-up.
Funeral directors carry more grief than almost anyone — and no other platform acknowledges it. Grace does.
A completely private space — a daily check-in that takes one tap, workload awareness that notices the hard stretches, a quiet follow-up after a difficult case, and real resources made for funeral professionals. Every time: thank you for the work you do.
A peer network of funeral homes — questions, shared wins, support threads, and an anonymous wellbeing circle. You're not doing this alone.
Your practice, your way. Turn each of Grace's routines on or off from Settings — what runs on schedule and what waits for your say, you decide. And on the 1st of every month, owners get an intelligence report showing every obituary written, message sent, and family served.
One flat rate covers your whole team, every arrangement, the 24/7 website agent, and the entire hiring suite. $600 per location, per month. Grace pays for itself on the first family of the month.
For roughly what an answering service charges to take messages, Grace answers them — and writes the obituary, runs the aftercare year, and helps you hire.
Grace is in early access. Tell us a little about your practice and we'll set up a personal walkthrough — no spam, just a real conversation about saving your team time and serving families better.
Your information is kept private. We'll reach out personally within a couple of days. No spam, ever.
Thank you for your interest in Grace. We'll be in touch personally within a couple of days to set up a walkthrough for your team. We're grateful you're here.